How we collect and use Information
We collect information from various sources that we use to provide our Services to you, to analyze and improve our Services, and to communicate with you (e.g., to send you updates or notices about our organization, or emails about products or services that we believe may be of interest to you). The information that we collect and the purpose for our collecting such information is as follows:
Information that you provide to us: We collect information that you provide to us when you set up an account with us, use our Services, or communicate with us. For example, if you register for an ERAD subscription online with us, then we may request your personal information (e.g., name, postal address, email address, telephone number, credit/debit card number, security code) or as applicable your law enforcement agency information, to complete the registration process, to process transactions, to send you information about our products, or to otherwise provide our Services to you. Similarly, if you request information from us through an online contact form (or if you email us), we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.
Information collected from third parties: We may collect information about you or your law enforcement agency from third parties in the course of providing our Services to you. For example, we may obtain information from other clients, referral partners, trade associations, and training organizations. For some services, we may also collect information from third parties, such as financial institutions, or other entities with information pertaining to the Services that we are providing to you.
Information collected through technology: When you visit our websites or mobile applications (or when you use any of these services) we may collect certain information about your location, computer or device through technology such as cookies, web beacons, GPS or other tracking/recording tools. The information collected may include, but is not limited to, IP addresses, referring URLs, access times, location, browser types, device types, mobile device identifiers, or information about your interactions with our websites, applications or services. (Note that a “cookie” is a text file placed on a computer’s hard drive or stored on a mobile device; a “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.) We may use the information described in this paragraph to, among other things, (i) operate our Services, including by remembering information so that you will not have to re-enter it during your visit or the next time you sign in to your account, (ii) identify and protect our customers, (iii) control unauthorized use or abuse of our Services, (iv) provide custom, personalized content and information, (v) monitor aggregate traffic patterns on our websites and services, and (vi) analyze and improve our Services.
Information we share
We do not sell or share your information with third parties outside of ERAD and ERAD companies (which include any parents, subsidiaries and affiliates), without your consent, except as described below:
We may share your information with our service providers (e.g., merchant processors and acquirers) and business partners (e.g., financial institutions that issue payment cards, retailers, payment networks, payment card associations and other entities that are involved in transaction processing); and entities that assist with fraud detection and prevention. We may also share information with our service providers and business partners to help us monitor usage and other analytics regarding our Services, and to help us improve these offerings. When we share your information with our service providers and business partners, we only provide the information that these third parties reasonably need to perform their functions.
We may aggregate, or strip information of personally identifying characteristics, and may share that aggregated or anonymized information with other law enforcement agencies, or to improve our products and services.
We may share or disclose your information if we determine, in our sole discretion, that we are required to do so under court order,
applicable law or regulatory requirements, or if we reasonably believe disclosure is necessary to prevent harm or financial loss, or in connection with preventing fraud or illegal activity, and/or to enforce our Terms of Service.
Our website and Services are not targeted or directed at children under the age of 13 and do not knowingly collect or store any personal information from children under the age of 13.
Options and Preferences
Email Communications. From time to time, we may send you emails regarding updates to our websites, mobile applications or products/services, notices about our organization, or information about products/services we offer. If you wish to unsubscribe from such emails, click the “unsubscribe link” provided at the bottom of the email communication. You cannot unsubscribe from certain Services- related email communications (e.g., password resets, client ID requests, transaction notifications, technical or legal notices).
Modifying User Account Information. If you have an online account with us, you may have the ability to modify certain information in your account (e.g., your contact information) through “client administration” setting options provided on the website or service. If you have questions about modifying or updating any information in your account, please contact us at firstname.lastname@example.org.
Cookie and Location Controls. You may be able to set your Internet browser or mobile device to block cookies or other tracking/recording tools, including cookies associated with our websites or Services, or to indicate when a cookie is being set by us. However, it is important to remember that our websites or Services may not function properly if your cookies or location are disabled. For information and instructions about how to manage your cookies, refer to your Internet browser’s or mobile device’s technical information. Further information on how to adjust your cookie preferences through your browser is available at the external, third-party informational website www.allaboutcookies.org.
Data Protection and Storage
ERAD maintains reasonable administrative, technical and physical safeguards to protect the confidentiality of information transmitted online, including but not limited to encryption, firewalls and SSL (Secure Sockets Layer). ERAD has implemented policies and practices pursuant to various security rules
and regulations relating to the security and safeguarding of payment cardholder data, including the Payment Card Industry Data Security Standards (PCI-DSS). ERAD is not liable for loss of passwords due to user negligence. If you believe your password has been lost or compromised, we recommend that you contact your program manager and immediately change your password.
Third-Party Websites and Services
Chief Operating Officer ERAD Group, LLC
8528 Davis Boulevard, Suite 134-343 Fort Worth, TX 76182