ERAD Online Privacy & Cookie Policy

This Privacy Policy was last modified on February 20, 2017

ERAD Group, LLC, (“ERAD” “we,” “us,” “our”) recognizes the importance of maintaining effective privacy practices. This Privacy Policy explains the data collection and use policies that apply to the websites, mobile applications, email communications, and online services (collectively “Services”) that are owned or controlled by ERAD and are linked to this Policy page.

How we collect and use Information

We collect information from various sources that we use to provide our Services to you, to analyze and improve our Services, and to communicate with you (e.g., to send you updates or notices about our organization, or emails about products or services that we believe may be of interest to you). The information that we collect and the purpose for our collecting such information is as follows:

Information that you provide to us: We collect information that you provide to us when you set up an account with us, use our Services, or communicate with us. For example, if you register for an ERAD subscription online with us, then we may request your personal information (e.g., name, postal address, email address, telephone number, credit/debit card number, security code) or as applicable your law enforcement agency information, to complete the registration process, to process transactions, to send you information about our products, or to otherwise provide our Services to you. Similarly, if you request information from us through an online contact form (or if you email us), we collect the information you provide (e.g., name, telephone number, email address) so that we can respond to you.

Information collected from third parties: We may collect information about you or your law enforcement agency from third parties in the course of providing our Services to you. For example, we may obtain information from other clients, referral partners, trade associations, and training organizations. For some services, we may also collect information from third parties, such as financial institutions, or other entities with information pertaining to the Services that we are providing to you.

Information collected through technology: When you visit our websites or mobile applications (or when you use any of these services) we may collect certain information about your location, computer or device through technology such as cookies, web beacons, GPS or other tracking/recording tools. The information collected may include, but is not limited to, IP addresses, referring URLs, access times, location, browser types, device types, mobile device identifiers, or information about your interactions with our websites, applications or services. (Note that a “cookie” is a text file placed on a computer’s hard drive or stored on a mobile device; a “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.) We may use the information described in this paragraph to, among other things, (i) operate our Services, including by remembering information so that you will not have to re-enter it during your visit or the next time you sign in to your account, (ii) identify and protect our customers, (iii) control unauthorized use or abuse of our Services, (iv) provide custom, personalized content and information, (v) monitor aggregate traffic patterns on our websites and services, and (vi) analyze and improve our Services.

Information we share

We do not sell or share your information with third parties outside of ERAD and ERAD companies (which include any parents, subsidiaries and affiliates), without your consent, except as described below:

We may share your information with our service providers (e.g., merchant processors and acquirers) and business partners (e.g., financial institutions that issue payment cards, retailers, payment networks, payment card associations and other entities that are involved in transaction processing); and entities that assist with fraud detection and prevention. We may also share information with our service providers and business partners to help us monitor usage and other analytics regarding our Services, and to help us improve these offerings. When we share your information with our service providers and business partners, we only provide the information that these third parties reasonably need to perform their functions.

We may aggregate, or strip information of personally identifying characteristics, and may share that aggregated or anonymized information with other law enforcement agencies, or to improve our products and services.

We may share or disclose your information if we determine, in our sole discretion, that we are required to do so under court order, applicable law or regulatory requirements, or if we reasonably believe disclosure is necessary to prevent harm or financial loss, or in connection with preventing fraud or illegal activity, and/or to enforce our Terms of Service.

We reserve the right to transfer any information we collect in the event we sell or transfer all or a portion of our business or assets (including any shares in the company) or any portion or combination of our products, services, businesses and/or assets. Should such a transaction occur (whether a divestiture, merger, acquisition, bankruptcy, dissolution, reorganization, liquidation, or similar transaction or proceeding), we will use reasonable efforts to ensure that any transferred information is treated in a manner consistent with this Privacy Policy.

Our website and Services are not targeted or directed at children under the age of 13 and do not knowingly collect or store any personal information from children under the age of 13.

Options and Preferences

Email Communications. From time to time, we may send you emails regarding updates to our websites, mobile applications or products/services, notices about our organization, or information about products/services we offer. If you wish to unsubscribe from such emails, click the “unsubscribe link” provided at the bottom of the email communication. You cannot unsubscribe from certain Services- related email communications (e.g., password resets, client ID requests, transaction notifications, technical or legal notices).

Modifying User Account Information. If you have an online account with us, you may have the ability to modify certain information in your account (e.g., your contact information) through “client administration” setting options provided on the website or service. If you have questions about modifying or updating any information in your account, please contact us at

Cookie and Location Controls. You may be able to set your Internet browser or mobile device to block cookies or other tracking/recording tools, including cookies associated with our websites or Services, or to indicate when a cookie is being set by us. However, it is important to remember that our websites or Services may not function properly if your cookies or location are disabled. For information and instructions about how to manage your cookies, refer to your Internet browser’s or mobile device’s technical information. Further information on how to adjust your cookie preferences through your browser is available at the external, third-party informational website

Data Protection and Storage

ERAD maintains reasonable administrative, technical and physical safeguards to protect the confidentiality of information transmitted online, including but not limited to encryption, firewalls and SSL (Secure Sockets Layer). ERAD has implemented policies and practices pursuant to various security rules

and regulations relating to the security and safeguarding of payment cardholder data, including the Payment Card Industry Data Security Standards (PCI-DSS). ERAD is not liable for loss of passwords due to user negligence. If you believe your password has been lost or compromised, we recommend that you contact your program manager and immediately change your password.

We may store and process information in the United States or any other country in which ERAD or its subsidiaries, affiliates or service providers maintain facilities. ERAD may transfer information that we collect about you, including personal information, to subsidiaries, affiliates, or service providers across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which ERAD or its parent, subsidiaries, affiliates or service providers maintain facilities and to the use and disclosure of information as described in this Privacy Policy.

Third-Party Websites and Services

Our websites or Services may provide links to (or links from) third-party websites or services Ð none of which are governed by this Privacy Policy. To the extent that any linked third-party websites or services you visit are not owned or controlled by ERAD, we are not responsible for those websites’ or services’ content or information practices. We strongly encourage you to review the privacy policies of any site or service before providing any personal information.

Changes to Privacy Policy

We reserve the right to change this Privacy Policy from time to time in our sole discretion. We will post changes on this page and indicate the “last modified” date at the top of this page. Your continued use of our website, mobile application or services after any change in this Privacy Policy will constitute your acceptance of such change.


Contact Us

Please contact the ERAD Chief Operating Officer with any questions or concerns about this Privacy Policy:

Chief Operating Officer ERAD Group, LLC
8528 Davis Boulevard, Suite 134-343
Fort Worth, TX 76182